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- Custom orders: custom orders begin production immediately upon order and are built to your specifications. Custom orders cannot be cancelled, changed or returned at any time after purchase.
- Floor samples and clearance products: all floor samples and clearance models are sold “as-is” without manufacturer’s warranty, no exchange or returns are allowed.
- Mattresses: all mattress products are non-refundable and exchangeable only, the price difference will be issued as in-store credit. Any mattress with damage or stain caused by the customer is not eligible for return or exchange.
- Regular orders (exclusive of mattresses): you are free to cancel your order, prior to pick-up or delivery within 48 hours of purchase. After 48 hours, you can reselect your product prior to possession without penalty or request a refund with a 10% administration fee. Once you take possession, you can within 7 days of possession exchange or return your purchase with a 10% administration fee, provided the merchandise is un-opened, unused, in its original packaging and condition and the original sales receipt is presented.
- All order types: Delivery charges are non-refundable for all orders except for manufacturer defective merchandise. Delivery charges may apply for return and exchange orders. Any item with damage or stain caused by the customer is not eligible for return or exchange.